.-.-.-.-.-

<?php
/**
 * @package   ats
 * @copyright Copyright (c)2011-2022 Nicholas K. Dionysopoulos / Akeeba Ltd
 * @license   GNU General Public License version 3, or later
 */

defined('_JEXEC') or die();

use Akeeba\TicketSystem\Admin\Model\AutoReplies;
use Akeeba\TicketSystem\Admin\Model\Posts;
use Akeeba\TicketSystem\Admin\Model\Tickets;
use FOF40\Container\Container;
use FOF40\Model\DataModel\Collection as DataCollection;
use FOF40\Timer\Timer;
use Joomla\CMS\Log\Log;
use Joomla\CMS\Plugin\CMSPlugin;

/**
 * Automatically replies to tickets based on a set of predefined rules
 *
 * @since 3.2.0
 */
class plgAtsAutoreply extends CMSPlugin
{
	const atsCommandName = 'autoreply';

/**
	 * @inheritDoc
	 */
	public function __construct(&$subject, $config = [])
	{
		parent::__construct($subject, $config);

if (!defined('FOF40_INCLUDED') && !@include_once(JPATH_LIBRARIES . '/fof40/include.php'))
		{
			throw new RuntimeException('This extension requires FOF 4.', 500);
		}

$this->loadLanguage();
	}

/**
	 * This handles the onATSPost event which is triggered every time a post is created or edited.
	 *
	 * We use this event to detect the first post of a new ticket and send auto-replies if we are configured to do so.
	 *
	 * @param   array  $info  An indexed array with post info. The post key contains an AtsTablePost object.
	 *
	 * @return  void
	 */
	public function onATSPost($info)
	{
		// Is this feature enabled?
		if ($this->params->get('event', 0) != 1)
		{
			return;
		}

// We only need to process NEW posts
		if (!$info['new'])
		{
			return;
		}

// Extract the post and ticket objects
		/** @var Posts $post */
		$post = $info['post'];

/** @var Tickets $ticket */
		$ticket = $info['ticket'];

// Is this a new ticket?
		/** @var Posts $firstPost */
		$firstPost   = $this->getFirstPost($ticket);
		$isNewTicket = $firstPost->getId() == $post->getId();

// Only send auto-replies for NEW tickets
		if (!$isNewTicket)
		{
			return;
		}

// Process auto-replies for the ticket
		/** @var AutoReplies $model */
		$container = Container::getInstance('com_ats');
		$model     = $container->factory->model('AutoReplies')->tmpInstance();
		$result    = $model->runAutoreplies([$ticket->getId()]);
	}

/**
	 * Returns information about the CRON task provided by this plugin
	 *
	 * @return  array
	 *
	 * @since   3.2.0
	 */
	public function onAtsCronTaskInfo()
	{
		$container = Container::getInstance('com_ats');

return [
			'command'     => self::atsCommandName,
			'label'       => 'PLG_ATS_' . $this->_name . '_TASK_LABEL',
			'description' => 'PLG_ATS_' . $this->_name . '_TASK_DESC',
		];
	}

/**
	 * Handles the ATS CRON tasks.
	 *
	 * @param   string  $command  The command name ATS CRON was asked to execute.
	 * @param   array   $options  Any options passed to this CRON job
	 *
	 * @return  bool|null  True on success, null if it's not the expected command name.
	 * @since   3.2.0
	 */
	public function onAtsCronTask($command, array $options = [])
	{
		if ($this->params->get('cron', 1) != 1)
		{
			return null;
		}

// Make sure we are calling the correct command
		if ($command != self::atsCommandName)
		{
			return null;
		}

$timeLimit = array_key_exists('time_limit', $options) ? $options['time_limit'] : 86400;
		$timer     = new Timer($timeLimit);
		$container = Container::getInstance('com_ats');

// Loop while we have tickets and we have not hit the time limit
		/** @var AutoReplies $model */
		$model  = $container->factory->model('AutoReplies')->tmpInstance();
		$result = $model->runAutoreplies(null, $timer);

Log::add(sprintf('Bots have replied to %d ticket(s)', $result), Log::DEBUG, 'ats.cron');

return true;
	}

private function getFirstPost(Tickets $ticket)
	{
		/** @var DataCollection|null $posts */
		$posts     = $ticket->posts;
		$container = Container::getInstance('com_ats');

if (!is_object($posts) || !($posts instanceof DataCollection))
		{
			/** @var Posts $postModel */
			$postModel = $container->factory->model('Posts')->tmpInstance();
			$postModel->ats_ticket_id($ticket->getId());
			$postModel->orderBy('ats_ticket_id', 'ASC');
			$postModel->with([]);
			$posts = $postModel->get(true);
		}

return $posts->first();
	}

}

/var/www/consult-e-syn/public_html/643de/../plugins/ats/autoreply/autoreply.php