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<?php
/**
* @package ats
* @copyright Copyright (c)2011-2022 Nicholas K. Dionysopoulos / Akeeba Ltd
* @license GNU General Public License version 3, or later
*/
defined('_JEXEC') or die();
use Akeeba\TicketSystem\Admin\Model\ManagerNotes;
use Akeeba\TicketSystem\Admin\Model\Tickets;
use FOF40\Container\Container;
use FOF40\Timer\Timer;
use Joomla\CMS\Log\Log;
use Joomla\CMS\Plugin\CMSPlugin;
/**
* Deletes the Manager Notes of tickets when they are closed or unpublished.
*
* @since 3.2.0
*/
class plgAtsDeletenotes extends CMSPlugin
{
const atsCommandName = 'deletenotes';
/**
* @inheritDoc
*/
public function __construct(&$subject, $config = [])
{
parent::__construct($subject, $config);
if (!defined('FOF40_INCLUDED') && !@include_once(JPATH_LIBRARIES . '/fof40/include.php'))
{
throw new RuntimeException('This extension requires FOF 4.', 500);
}
$this->loadLanguage();
}
/**
* Delete the Manager Notes after a ticket is unpublished
*
* Hook into the onAfterUpdate event of ATS' Tickets model. This event is fired automatically by FOF whenever we
* successfully save a ticket.
*
* @param Tickets $ticket The ticket which just got saved
*
* @return void
* @since 3.2.0
*/
public function onComAtsModelTicketsAfterUpdate($ticket)
{
if ($this->params->get('event', 0) != 1)
{
return;
}
// Only trigger when the ticket is unpublised (not enabled) or closed (status = C)
$mustTrigger = !$ticket->enabled || ($ticket->status == 'C');
if (!$mustTrigger)
{
return;
}
$notes = $ticket->manager_notes;
if (is_null($notes))
{
/** @var ManagerNotes $mnModel */
$mnModel = $ticket->getContainer()->factory->model('ManagerNotes')->tmpInstance();
$mnModel->ats_ticket_id($ticket->getId());
$notes = $mnModel->get(true);
}
if ($notes->count() < 1)
{
return;
}
/** @var ManagerNotes $note */
foreach ($notes as $note)
{
try
{
$note->delete();
}
catch (Exception $e)
{
// No sweat, we'll do a traditional delete afterwards
}
}
$db = $ticket->getDbo();
$query = $db->getQuery(true)
->delete($db->qn('#__ats_managernotes'))
->where($db->qn('ats_ticket_id') . ' = ' . $ticket->getId());
try
{
$db->setQuery($query)->execute();
}
catch (Exception $e)
{
// Well, not much I can do if the DB has gone tits up, yes?
}
}
/**
* Returns information about the CRON task provided by this plugin
*
* @return array
*
* @since 3.2.0
*/
public function onAtsCronTaskInfo()
{
$container = Container::getInstance('com_ats');
return [
'command' => self::atsCommandName,
'label' => 'PLG_ATS_' . $this->_name . '_TASK_LABEL',
'description' => 'PLG_ATS_' . $this->_name . '_TASK_DESC',
];
}
/**
* Handles the ATS CRON tasks.
*
* @param string $command The command name ATS CRON was asked to execute.
* @param array $options Any options passed to this CRON job
*
* @return bool|null True on success, null if it's not the expected command name.
* @since 3.2.0
*/
public function onAtsCronTask($command, array $options = [])
{
if ($this->params->get('cron', 1) != 1)
{
return null;
}
// Make sure we are calling the correct command
if ($command != self::atsCommandName)
{
return null;
}
$timeLimit = array_key_exists('time_limit', $options) ? $options['time_limit'] : 86400;
$timer = new Timer($timeLimit);
$container = Container::getInstance('com_ats');
$db = $container->db;
// Loop while we have tickets and we have not hit the time limit
while ($timer->getTimeLeft())
{
// Get 100 closed / unpublished tickets with manager notes
Log::add('Getting up to 100 closed / unpublished tickets with manager notes', Log::DEBUG, 'ats.cron');
$subQuery = $db->getQuery(true)
->select($db->qn('ats_ticket_id'))
->from($db->qn('#__ats_tickets'))
->where($db->qn('enabled') . ' = 0', 'OR')
->where($db->qn('status') . ' = ' . $db->q('C'), 'OR');
$query = $db->getQuery(true)
->select($db->qn('ats_ticket_id'))
->from($db->qn('#__ats_managernotes'))
->where($db->qn('ats_ticket_id') . ' IN (' . $subQuery . ')')
->group($db->qn('ats_ticket_id'))
->order($db->qn('ats_ticket_id') . ' ASC');
$ticketIDs = $db->setQuery($query)->loadColumn();
$count = count($ticketIDs);
Log::add(sprintf('Found %u ticket(s)', $count), Log::DEBUG, 'ats.cron');
// No more tickets? Quit.
if (!$count)
{
Log::add('No more tickets to process. Returning successfully.', Log::DEBUG, 'ats.cron');
return true;
}
// Delete the manager notes of these tickets
Log::add(sprintf('Deleting manager notes from %u ticket(s)', $count), Log::DEBUG, 'ats.cron');
$ticketIDs = array_map(function ($x) {
return (int) $x;
}, $ticketIDs);
$query = $db->getQuery(true)
->delete($db->qn('#__ats_managernotes'))
->where($db->qn('ats_ticket_id') . ' IN (' . implode(', ', $ticketIDs) . ')');
$db->setQuery($query)->execute();
}
Log::add(sprintf('I have reached the time limit of %u second(s). Stopping for now.', $timeLimit), Log::DEBUG, 'ats.cron');
return true;
}
}